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Zales Jewelers, located at 303 Memorial City, STE 708, Houston, TX 77024, operates in Harris County. With a focus on engagement ring creation, Zales has a reputation for providing quality jewelry and excellent customer service. They offer a variety of services including custom jewelry design, ring resizing, cleaning and inspection, as well as trade-in options for diamond jewelry. The attentive staff, including well-regarded associates like Sandy, are frequently mentioned for their friendliness and expertise in guiding customers through the selection process.
Zales’ customers have expressed overall satisfaction with the engagement ring buying experience and appreciate the variety of designs available, including unique offerings such as Disney engagement rings. Positive reviews highlight the store's welcoming atmosphere and the helpful nature of the associates, ensuring buyers feel well-supported during their purchase.
However, some reviews voice concerns over customer service inconsistencies, particularly regarding the handling of warranties and the necessary documentation for repairs. Customers have noted the importance of keeping track of paperwork due to potential issues with the store's system.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Opening Hours:
| Day | Hours |
|-------------|----------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff:
- Sandy
- Damaris
- Jason
- Ruben
Best Review:
Liza K. noted that Zales provides a unique selection of engagement rings and appreciated the customer service, specifically mentioning the helpful staff when browsing for options.
Worst Review:
Kelly J. expressed frustration with Zales’ financing policy, reporting dissatisfaction with the interest charged after failing to pay off her balance within a set timeframe, leading her to feel regret over her purchase.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 449
Store Phone Number: (713) 467-7868
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