Moon Jewelers, located at 5801 Hillcroft St, Houston, TX 77036 in Harris County, is a prominent destination for those seeking exquisite engagement rings. The jewelry store boasts over 25 years of experience, providing a stunning selection of diamond and gold pieces tailored to meet diverse tastes, particularly in Indian and Pakistani designs.
Customers commend the store for its friendly and knowledgeable staff, often appreciating the exceptional service they receive. Staff members are noted for their helpfulness in assisting clients through the selection process, ensuring a personalized experience.
However, mixed feedback has been noted, with some customers reporting issues with customer service and specific experiences that left them dissatisfied. This presents a nuanced view of the store's overall performance.
The store offers services such as custom engagement ring creation, jewelry appraisals, and repair services, making it a well-rounded choice for many shoppers.
Operating hours for Moon Jewelers are as follows:
| Day | Hours |
|-----------|------------------|
| Sunday | 11 am - 6:30 pm |
| Monday | 11 am - 6:30 pm |
| Tuesday | Closed |
| Wednesday | 11 am - 6:30 pm |
| Thursday | 11 am - 6:30 pm |
| Friday | 11 am - 6:30 pm |
| Saturday | 11 am - 7 pm |
Overall Sentiment from Online Customer Reviews:
The collection of reviews reveals a generally positive atmosphere around Moon Jewelers, with approximately 75% positive sentiment, 15% neutral, and 10% negative.
Best Review: Srushti praised the store's lovely collection and the kind nature of the staff, emphasizing a very positive shopping experience over the years.
Worst Review: Zainab expressed dissatisfaction with the repair service for a gold bracelet, claiming it was returned unrepaired after a long waiting period.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 99
Store Phone Number: 7139526660