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Located in Houston, TX, Reiner's Fine Jewelry has garnered a reputation for its exceptional engagement ring creation and customer service over its long history. The store, which has accumulated 356 reviews, provides a welcoming atmosphere where customers can explore a wide selection of engagement rings, wedding bands, and other fine jewelry pieces. The staff is noted for their helpfulness and expertise, particularly in customizing rings to meet individual desires, which is often highlighted positively in customer feedback.
The business operates under family ownership, currently managed by Bert Reiner, whose knowledge and commitment to customer satisfaction have been praised by many. Customers have enjoyed a hands-on approach to custom design, where they can work closely with the team to create their ideal rings, ensuring that every detail aligns with their vision.
However, while many reviews are positive, there are instances of dissatisfaction mainly related to service experience following repair work and resizing. Some customers expressed frustration over interactions that detracted from their overall experience, although these seem to be the exception rather than the rule.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlighted Reviews:
Best Review: A customer mentioned how the staff at Reiner's is incredibly knowledgeable, taking time to educate them on diamonds and offering personalized attention without pressure during the ring selection process.
Worst Review: A different customer noted dissatisfaction following a resizing service, claiming their ring's shape was altered negatively and expressing disappointment in the response from the staff.
Store Information:
- Address: 2210 Westheimer Rd., Houston, TX 77098
- Phone: (713) 520-1212
Opening Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff Members: Bert Reiner
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 356
Store Phone Number: 7135201212
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