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Shaw's Jewelry is a family-owned jewelry store located in the heart of Houston, TX, known for its exquisite engagement ring creation and attentive service. Situated at 1015 West Gray St., the shop offers a wide range of services, including custom engagement rings, jewelry repair, and luxury watch sales, providing a great selection for those seeking fine jewelry. The knowledgeable staff, including notable employees like Albert, Jerry, and Kenny, are praised for their professionalism and helpfulness in assisting customers through the selection process.
With 438 reviews surveyed, the overall sentiment from online customer reviews is as follows:
**Overall Sentiment from Online Customer Reviews:**
- Positive: 60%
- Neutral: 25%
- Negative: 15%
Positive reviews frequently highlight the excellent service, friendly staff, and the ability to create personalized engagement rings tailored to individual preferences. Customers appreciate the opportunity to work closely with the staff to find the perfect piece, often describing a welcoming and personalized shopping experience. However, some negative feedback points to concerns over pricing, lengthy service times, and occasional issues with customer service quality, which can affect the overall experience.
**Best Review:** A customer commended Albert for being incredibly helpful and efficient, noting that he was in and out in just 15 minutes while purchasing a luxury watch. This positive interaction reinforced their desire to recommend Shaw's Jewelry to others seeking quality service.
**Worst Review:** Another customer expressed frustration over inconsistent service, mentioning that their watch repair took much longer than expected, and they were unhappy with the level of care provided during the process.
Operating hours for Shaw’s Jewelry are as follows:
| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 A.M. - 6:00 P.M. |
| Tuesday | 10:00 A.M. - 6:00 P.M. |
| Wednesday | 10:00 A.M. - 6:00 P.M. |
| Thursday | 10:00 A.M. - 6:00 P.M. |
| Friday | 10:00 A.M. - 6:00 P.M. |
| Saturday | 10:00 A.M. - 5:00 P.M. |
| Sunday | Closed |
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 438
Store Phone Number: 7135224884
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