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Klein's Jewelry, located at 5868 Westheimer Rd, Houston, TX 77057, is renowned for its exceptional services in engagement ring creation and custom jewelry design. The store has been a part of the Houston community since 1969, founded by Michael Klein and now continued by his son Mark. The team is committed to creating unique engagement rings tailored to customers' preferences, ensuring a personal touch and attention to detail that sets them apart.
Customer reviews reveal a strong emphasis on quality craftsmanship and superior customer service. With a diverse range of offerings, including jewelry repairs and custom designs, Klein's Jewelry aims to satisfy its clientele thoroughly. Customers appreciate the wide selection and the staff’s helpfulness, particularly mentioning Mark’s responsiveness and ability to create stunning custom pieces.
However, there have been some occasional negative experiences related to service delays and communication issues, but these appear to be outliers in the generally positive feedback.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 80%
Neutral sentiment: 15%
Negative sentiment: 5%
**Highlight Reviews:**
Best Review:
A customer expressed satisfaction with the helpful and friendly service received while searching for a last-minute gift. They were impressed with the selection and noted the staff went above and beyond to assist.
Worst Review:
One review mentioned a disappointing experience with a phone inquiry when a staff member failed to identify the store name promptly, creating confusion.
**Operating Hours:**
- Tuesday to Saturday: 10:00 am – 5:30 pm
- Closed on Sundays and Mondays
Staff:
- Mark Klein
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 35
Store Phone Number: 7139774003
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