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Located in Houston, Texas, Kay Jewelers at 303 Memorial City Mall, Suite 291, specializes in creating exquisite engagement rings and providing personalized service. With a contact number of (713) 464-1623, this jeweler is known for its commitment to customer satisfaction. Operating hours include:
| Day | Hours |
|-----------|---------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
Kay Jewelers excels in services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff demonstrates exceptional expertise, particularly in assisting customers with engagement ring selection, showcasing a variety of styles and options tailored to individual preferences.
Overall sentiment from online customer reviews:
- Positive: 84%
- Neutral: 10%
- Negative: 6%
Customers consistently praise the attentive and friendly service, particularly highlighting staff members like Kyler, who is recognized for his exceptional assistance during the ring purchasing process. However, some reviews mention long wait times for service, which can be a drawback during peak hours.
Best Review:
Nando mentioned that the customer service at Kay Jewelers is outstanding, with many options and deals to choose from, leading to repeat purchases that exceed budget expectations.
Worst Review:
A reviewer noted a disappointing experience with poor customer service and a lack of attention when they visited the store, indicating a potential area for improvement.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 89%
Total Customer Feedback Reviewed: 271
Store Phone Number: (713) 464-1623
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