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Marla's Gem Creations is a distinguished custom jewelry store located at 6222 Richmond Ave, Suite 360, Houston, TX 77057, specializing in engagement ring creation and comprehensive jewelry services. The business is helmed by Marla and her daughter, Miranda, who are committed to delivering exceptional customer service and expert craftsmanship.
This jewelry store offers a unique experience for couples seeking custom-designed engagement rings, alongside a variety of other services, including jewelry repair, cleaning, and design for earrings, necklaces, bracelets, and more. With a keen emphasis on personalization, Marla's Gem Creations transforms customers' ideas into stunning realities using high-quality materials and impeccable stones.
Reviews of Marla's Gem Creations reflect a mix of sentiment from customers. Positive feedback highlights the outstanding design services, personalized care, and beautiful custom pieces. Patrons appreciate the helpfulness and expertise of the staff, noting that they enjoy a high level of customer interaction, which aids in the creation of unique jewelry that meets their specifications. On the flip side, some reviews indicate dissatisfaction with delays in service, with a few customers expressing frustration over additional charges that they felt were unnecessary.
Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%
Opening Hours:
- Monday: 10 AM - 4 PM
- Tuesday: 10 AM - 4 PM
- Wednesday: 10 AM - 4 PM
- Thursday: 10 AM - 4 PM
- Friday: 10 AM - 4 PM
- Saturday: Closed
- Sunday: Closed
Staff Members:
- Marla
- Miranda
Best Review: A customer expressed immense satisfaction with Marla's Gem Creations, praising the custom design process for their engagement and wedding rings. They complimented the level of customer service received and how enjoyable the experience was throughout.
Worst Review: Another customer recounted their frustration regarding delays in receiving their sized rings, mentioning a lengthy wait time and feeling that unnecessary charges were applied to their service.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87%
Total Customer Feedback Reviewed: 16
Store Phone Number: 7139779884
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