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Shaw's R & R Jewelry and Loan specializes in custom engagement ring creation and offers a broad range of jewelry and pawn services in Harris County. The store is reputed for its attentive and knowledgeable staff, including commendations for team members like Taja and Carla, who provide exceptional customer service. Shaw's R & R takes pride in its friendly atmosphere and assures customers of fair pricing on their pawned items.
This family-owned jeweler has been serving the Northwest Houston community since 1993 and is known for its commitment to quality and integrity. Services offered include jewelry repairs, custom designs, and sales of gently used items, ranging from fine jewelry to firearms, enhancing the overall shopping experience.
Located at 10540 Jones Rd, Houston, TX 77065, potential customers can reach Shaw's R & R at (281) 890-3311. The operating hours are:
| Day | Hours |
|--------------|---------------------|
| Monday | 9:00 AM - 7:00 PM |
| Tuesday | 9:00 AM - 7:00 PM |
| Wednesday | 9:00 AM - 7:00 PM |
| Thursday | 9:00 AM - 7:00 PM |
| Friday | 9:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
The store has received 366 reviews, with a general positive sentiment observed in feedback. Positive reviews reflect excellent customer service and a wide inventory selection, while negative reviews highlight isolated incidents of less-than-stellar interactions, specifically regarding pricing and wait times.
Positive: 87%
Neutral: 10%
Negative: 3%
Best Review: A customer praised the store for great service, noting the knowledgeable staff and the appealing selection of engagement rings and fine jewelry available. The mention of specific staff members added a personal touch to the positive experience.
Worst Review: Another review pointed out that a customer felt their experience was frustrating due to perceived delays in service and felt undervalued during the transaction process.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92%
Total Customer Feedback Reviewed: 366
Store Phone Number: 2818903311
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