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Jared The Galleria of Jewelry, located at 9829 Katy Freeway, Houston, TX 77024, is a premier destination for engagement ring creation and jewelry services in Harris County. This store is known for its extensive selection and exceptional service, specializing in crafting custom engagement rings tailored to individual preferences. Customers can enjoy a variety of services including on-site jewelry and watch repairs, engraving, ring sizing, and comprehensive jewelry cleaning.
The staff at this location, including Robert (often referred to as Uncle Bob), express a commitment to customer satisfaction, regularly receiving praise for their expertise and friendly demeanor. Kathryn and Alma also stand out as notable staff members, consistently providing helpful advice and information regarding services and products. Shoppers appreciate the personalized attention given throughout the engagement ring selection process, ensuring each couple finds the perfect piece.
Overall, the establishment has garnered a considerable amount of feedback—736 reviews overall—with a spectrum of sentiments.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 82%
Neutral sentiment: 10%
Negative sentiment: 8%
Positive reviews often highlight the knowledgeable and friendly service from staff, the quality of their jewelry, and the personalized experiences provided during the ring selection process. Conversely, some customers mention feelings of being rushed or pressure during the purchase process, indicating a need for more attentive service during busy times.
Best Review:
Jeff commends Cynthia for her extensive knowledge and attentiveness, making the entire jewelry shopping experience exceptional. He emphasizes that her friendly approach and willingness to assist made a significant impact.
Worst Review:
Annie expresses disappointment with her experience regarding the sales approach, feeling the staff member was condescending and dismissive until they discussed budget, which affected their perception of the service quality.
**Operating Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87%
Total Customer Feedback Reviewed: 736
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