HomeStore LocatorTXHoustonThe Gold Factory Jewelers
80% Score | The Gold Factory Jewelers in Houston TX

The Gold Factory Jewelers, located at 13215 Jones Rd, Houston, TX 77070, offers an impressive range of services, particularly excelling in custom engagement ring creation and jewelry repairs. With over 30 years of experience, the family-owned business has earned a strong reputation for quality craftsmanship and exceptional customer service, led by owner Raul.

Operating in Harris County, the store is known for accommodating customers' unique needs, allowing personalized designs and modifications for engagement rings. Various reviews highlight the outstanding artistry in diamond setting and repair services.

Overall, customer sentiments indicate a generally positive perception of the jeweler, with a few mixed reviews. Based on 15 reviews analyzed, the sentiment breakdown is as follows:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Positive feedback emphasizes the friendly and knowledgeable staff, specifically mentioning Raul's creativity and the quality of his work. Customers frequently report satisfaction with their ring restorations and custom designs. However, some criticisms have been noted regarding pricing increases and inconsistent experiences in service.

**Best Review:** Theresa praised the exceptional restoration work done on her engagement ring and wedding band, mentioning that they looked completely rejuvenated after service.

**Worst Review:** Sherri expressed disappointment over a steep price increase in watch battery replacements, indicating dissatisfaction with the changes in charges over the years.

**Opening Hours:**
- Tuesday to Friday: 10:00 am - 6:00 pm
- Saturday: 10:00 am - 4:00 pm
- Sunday and Monday: Closed

Staff members identified in reviews include Raul.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

Positivity Score: 80%
Total Customer Feedback Reviewed: 15

Store Phone Number: 2818900497

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
The Gold Factory Jewelers
The Gold Factory Jewelers
80%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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