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The Gold Factory Jewelers, located at 13215 Jones Rd, Houston, TX 77070, offers an impressive range of services, particularly excelling in custom engagement ring creation and jewelry repairs. With over 30 years of experience, the family-owned business has earned a strong reputation for quality craftsmanship and exceptional customer service, led by owner Raul.
Operating in Harris County, the store is known for accommodating customers' unique needs, allowing personalized designs and modifications for engagement rings. Various reviews highlight the outstanding artistry in diamond setting and repair services.
Overall, customer sentiments indicate a generally positive perception of the jeweler, with a few mixed reviews. Based on 15 reviews analyzed, the sentiment breakdown is as follows:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Positive feedback emphasizes the friendly and knowledgeable staff, specifically mentioning Raul's creativity and the quality of his work. Customers frequently report satisfaction with their ring restorations and custom designs. However, some criticisms have been noted regarding pricing increases and inconsistent experiences in service.
**Best Review:** Theresa praised the exceptional restoration work done on her engagement ring and wedding band, mentioning that they looked completely rejuvenated after service.
**Worst Review:** Sherri expressed disappointment over a steep price increase in watch battery replacements, indicating dissatisfaction with the changes in charges over the years.
**Opening Hours:**
- Tuesday to Friday: 10:00 am - 6:00 pm
- Saturday: 10:00 am - 4:00 pm
- Sunday and Monday: Closed
Staff members identified in reviews include Raul.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 80%
Total Customer Feedback Reviewed: 15
Store Phone Number: 2818900497
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