SHOP ENGAGEMENT RINGS WITH JEWELER AI
START NOW!
Zales Jewelers, located in the Houston Galleria at 5085 Westheimer Rd., Ste 3755, Houston, TX 77056, operates with a commitment to providing exceptional jewelry services. Known for their expertise in engagement ring creation, they offer a selection of high-quality diamond rings, allowing customers to design and customize their ideal pieces. Staff members, including Mac and Perk, have been praised for their attentiveness and knowledge, contributing to a welcoming atmosphere in the store.
Despite the positive feedback on customer service, numerous negative reviews highlight issues such as long wait times, unprofessional conduct from some staff members, and significant challenges when dealing with repairs or exchanges. These concerns suggest an inconsistency in customer experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%
Highlight Reviews:
Best Review: A customer remarked on the excellent service from Arden, who was helpful in selecting an engagement ring, showcasing the staff's professionalism.
Worst Review: A customer expressed frustration with poor communication and service regarding an engagement ring repair, detailing a disappointing experience with the staff at the Galleria location.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
Staff Members:
- Mac
- Perk
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 653
Store Phone Number: (713) 961-5501
Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
