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Brilliant Earth is a well-regarded jewelry store located in the vibrant Gold Coast neighborhood of Chicago, Cook County, Illinois. Specializing in ethically sourced engagement rings and fine jewelry, the store provides personalized consultations to guide customers through the selection process. With a team of knowledgeable staff, including notable consultants like Maddie and Kara, clients receive tailored advice that enhances their ring-buying experience. The store features collections of lab-created and natural diamonds, offering a luxury experience with a commitment to sustainability.
The address for Brilliant Earth is 34 E Oak St, Fl 2, Chicago, IL 60611. Customers can reach the store at 312-265-6980.
Operating Hours:
- Daily: 10am–7pm
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%
Highlighting the positive aspects, many reviews commend the attentive service and knowledgeable staff, particularly noting the comforting and informative consultation experience. However, some complaints were raised regarding customer service consistency and issues with product quality.
Best Review: A customer praised the staff's professionalism and knowledge, noting that they provided seamless assistance in finding a perfect engagement ring while emphasizing the store's ethical practices.
Worst Review: One reviewer expressed frustration over poor communication regarding delivery times and product quality, indicating a disappointing experience with service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 276
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