JC Jewelers, located at 316 S. Dearborn Street, Chicago, IL, is a well-regarded spot for those seeking personalized engagement rings and various jewelry services in Cook County. Known for their comforting and friendly atmosphere, this jewelry store has earned a reputation for excellent craftsmanship and attentive customer service.
Owners Jeff and Cathy are often praised for being knowledgeable and helpful, guiding customers through the ring creation process and ensuring that each client's vision is brought to life. Their personalized approach stands out, as many reviews highlight how the staff genuinely listens to the customer's needs and goes the extra mile to ensure satisfaction. However, a few reviews have pointed out instances of service inconsistencies, with some customers feeling that their concerns were not fully addressed.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% reported neutral experiences and 10% faced issues with communication.
Opening Hours:
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: Closed
- Sunday: Closed
Best Review: Nathan praised Jeff for his assistance in buying an engagement ring, describing the experience as easy and enjoyable, recommending the store to anyone in need of jewelry services.
Worst Review: Marie expressed disappointment over a mix-up after she received a substituted chain instead of her original, feeling taken advantage of during the process.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 25
Store Phone Number: 3126621338