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Leber Jeweler, situated at 303 W Erie St, Chicago, IL, has made a name for itself in the realm of custom engagement rings. Operating in Cook County, this boutique shop is celebrated for its ethical practices, focusing on fairly traded gems and recycled materials.
Owned and operated by the warm duo, Brian and JoAnne Leber, the store offers personalized jewelry design services that cater to diverse customer needs. Their commitment to quality craftsmanship and customer service shines through, with many patrons appreciating the collaborative approach to creating one-of-a-kind pieces. Visitors often highlight the knowledgeable staff, mentioning how Brian's expertise and thoughtful communication help them navigate the design process seamlessly.
Despite the many positive reviews, a few customers have encountered issues, particularly with resizing and customer service interactions, leading to mixed experiences for some.
Customer Sentiment: Approximately 80% of customers express high satisfaction, while 10% have shared neutral experiences, and another 10% faced challenges.
Opening Hours:
- Monday: Closed
- Tuesday: Closed
- Wednesday: 12:00 PM – 6:00 PM
- Thursday: 12:00 PM – 7:00 PM
- Friday: 12:00 PM – 6:00 PM
- Saturday: 11:00 AM – 5:00 PM
- Sunday: Closed
Best Review: Tyler mentioned that he received outstanding service, especially with the expedited creation of earrings for his wife, which arrived ahead of schedule and beautifully crafted.
Worst Review: Nadia expressed disappointment over the treatment she received after a sizing issue with her husband’s ring, describing the customer service as rude and unhelpful.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 36
Store Phone Number: 3129442900
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