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Fey & Co. Jewelers, located at 758 W. North Ave, Chicago, IL 60610, operates in Cook County and specializes in engagement ring creation and exceptional customer service. The jeweler offers a wide range of services, including custom jewelry design, repair, and thorough guidance in selecting the perfect engagement ring. Staff are known for their helpfulness, providing insights into the intricacies of diamonds and settings, and ensuring a personalized experience for each customer. The shop is praised for its extensive selection, accommodating staff, and high-quality craftsmanship, making it a favorite among couples looking for engagement rings. However, some reviews noted inconsistencies in customer service, particularly regarding communication and follow-through.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Over 147 reviews were analyzed, reflecting a generally positive atmosphere with notable praise for the shop's knowledgeable staff and beautiful jewelry, marred by some instances of dissatisfaction regarding customer service experiences.
Best Review:
A customer highlighted the outstanding service provided by Heather, noting her ability to create a custom engagement ring that perfectly matched the client's vision while staying within budget.
Worst Review:
Another review expressed disappointment in the lack of follow-up communication after an inquiry about engagement rings, which led the customer to seek alternatives.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|-----------------------|
| Monday: Closed |
| Tuesday: 11:00 AM - 6:00 PM |
| Wednesday: 11:00 AM - 6:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 11:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 6:00 PM |
| Sunday: 12:00 PM - 5:00 PM |
Staff members mentioned include Heather who is frequently referenced by customers for her exceptional service.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 147
Store Phone Number: 7083524115
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