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Mon Ami Jewelry, located at 23 N Wabash Ave, Chicago, IL 60602, is recognized as a premier jeweler specializing in engagement ring creation and a wide range of exceptional jewelry services. Established in 2004, Mon Ami Jewelry is a trusted destination for prospective buyers seeking quality craftsmanship, knowledgeable staff, and a personalized experience. The owner, Anand Sheth, along with his team, is dedicated to creating custom engagement rings tailored to individual preferences and budgets.
With over 75 reviews collected, the atmosphere at Mon Ami Jewelry reflects a generally positive sentiment among customers. Many praise the friendly and informative staff who take the time to educate clients on the intricacies of diamonds and jewelry selection. Positive reviews highlight the exceptional service provided by team members, particularly regarding the custom design process and attentive communication throughout. Customers express appreciation for the welcoming environment and reasonable pricing compared to competitors.
However, there are some negative reviews where customers reported issues related to craftsmanship and the sizing of their rings, indicating frustration with follow-up repairs and care. Despite these concerns, many clients return for additional purchases, indicating a strong customer loyalty overall.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
**Opening Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 4:00 PM |
| Wednesday | 11:00 AM - 4:00 PM |
| Thursday | 11:00 AM - 4:00 PM |
| Friday | 11:00 AM - 4:00 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
Staff members frequently mentioned in reviews include Anand and Marlene, who are noted for their exceptional service and expertise.
Best Review:
A customer, Holly, commended Mon Ami for its wide selection and exceptional staff. They noted that the team provided great service without any pressure to make a purchase, creating a pleasant shopping environment.
Worst Review:
In a negative instance, a customer named Livia expressed frustrations over multiple issues with their engagement ring, including poor craftsmanship and difficulties with follow-up repairs, ultimately leading them to seek services elsewhere.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 75
Store Phone Number: 3124251344
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