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Casting House, located at 5 S Wabash Ave, Suite 614, Chicago, IL 60603, offers a comprehensive range of custom jewelry manufacturing services, specializing in engagement ring creation. With over 30 years of experience in the industry, the jeweler prides itself on utilizing cutting-edge technology and exceptional craftsmanship to deliver high-quality products tailored to client specifications.
Clients can expect dedicated job coordinators to guide them through the design process, ensuring a personalized experience from concept to completion. Despite its strengths, feedback indicates a mix of sentiments regarding customer service and order reliability. Some customers have praised the quality of the casting services and the helpfulness of staff, while others expressed dissatisfaction with communication issues and delays in order processing.
The store operates Monday through Friday from 8:30 AM to 5:30 PM.
**Operating Hours:**
| Day | Hours |
|-----|-------|
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
With 16 reviews summarized, the overall sentiment from online customer reviews is as follows:
- Positive: 40%
- Neutral: 20%
- Negative: 40%
Best Review: A customer shared their satisfaction with the engagement ring they received, highlighting the attentive service received during the selection process, stating that the staff took the time to ensure everything was perfect.
Worst Review: Another customer criticized the company for drastic price increases and poor communication regarding their orders, expressing frustration over unexpected charges and lack of transparency.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 50%
Total Customer Feedback Reviewed: 16
Store Phone Number: 3127827160
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