Burland Harold & Son, located at 5 S Wabash Ave #712, Chicago, IL, is a highly regarded jewelry store renowned for its exceptional engagement ring creation and personalized service. The staff, including Harold and his son Larry, treat customers like family, ensuring a welcoming atmosphere. With a focus on custom pieces, this family-owned business has garnered a loyal clientele, with many customers returning for generations.
The store offers a range of services from diamond sourcing to custom design, facilitating an enjoyable experience for couples looking for the perfect engagement ring. Reviews highlight the dedication of the staff to meet customer needs while maintaining transparent pricing.
Operating hours are as follows:
| Day | Hours |
|------------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 3:30 PM |
| Wednesday | 10:00 AM - 3:30 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
**Overall Sentiment from Online Customer Reviews:**
Positive: 85%
Neutral: 10%
Negative: 5%
Customers generally express satisfaction with both the quality of service and the products, particularly in terms of customized engagement rings. Positive feedback often reflects on the friendly and accommodating nature of the staff, while negative comments are rare and usually pertain to isolated experiences.
**Best Review:**
A customer praised the attentive service at Burland Harold & Son and emphasized the beautiful custom engagement ring they received, highlighting Larry's expertise in guiding them through the design process.
**Worst Review:**
One reviewer expressed disappointment about a negative interaction regarding a jewelry repair, mentioning that they felt their valuable piece was unfairly dismissed.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members include Harold and Larry Burland.*
Positivity Score: 90%
Total Customer Feedback Reviewed: 27
Store Phone Number: 3123325176