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C.A. Jewelers, located at 7 S Wabash Ave, Chicago, IL 60603, is a renowned jewelry store specializing in custom engagement ring creation. With over 35 years of experience, this family-owned business prides itself on providing high-quality, ethically sourced diamonds and a personalized shopping experience. The knowledgeable staff, including Susie and Tom Lam, are known for their excellent customer service and attention to detail.
The store has received a total of 98 reviews, reflecting a positive overall sentiment from customers about their engagement ring design services. Clients often commend the welcoming atmosphere and the ability to work closely with designers to create unique, custom pieces. Many reviews highlight the exceptional craftsmanship and reasonable pricing offered by C.A. Jewelers.
However, there are some negative sentiments regarding delays in service and issues with the quality of some pieces. A few customers experienced dissatisfaction with repairs or the durability of products purchased, emphasizing the need for careful consideration before making decisions.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Best Review: A customer praised Susie Lam for her attentive service, noting that she was instrumental in creating a custom engagement ring that exceeded their expectations in both beauty and quality. This glowing feedback highlights the store's dedication to customer satisfaction.
Worst Review: One customer recounted dissatisfaction after discovering a crack in their engagement band shortly after purchase. While the staff handled the repair promptly, the experience left them questioning the quality of the jewelry.
Operating Hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:30 AM - 6:00 PM |
| Tuesday | 10:30 AM - 6:00 PM |
| Wednesday | 10:30 AM - 6:00 PM |
| Thursday | 10:30 AM - 6:00 PM |
| Friday | 10:30 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff Members:
- Susie Lam
- Tom Lam
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 98
Store Phone Number: 3124198829
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