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Kay Jewelers, located at 1010 S Canal St, Chicago, IL 60607, offers a wide range of jewelry services with a strong focus on engagement ring creation. The store is open daily from 10 AM to 8 PM, except for Sundays when it opens at 11 AM and closes at 7 PM. Customers can reach the store at (312) 583-0298.
With a substantial number of positive reviews, the atmosphere in this jewelry store is predominantly inviting. Reviews highlight the exceptional customer service and knowledgeable staff, particularly praising their guidance during the engagement ring selection process. Staff members like Victoria and Shawn have been noted for their attentiveness and patience, making the shopping experience enjoyable for couples seeking the perfect engagement ring. The store also offers services such as jewelry maintenance and repair, custom and special orders, and diamond upgrades, catering to diverse customer needs.
However, some negative experiences have been reported, focusing on inconsistent customer service and occasional pricing confusion. Such feedback suggests that while many visitors had pleasant experiences, there have been instances of dissatisfaction that should not be overlooked.
Overall Sentiment from Online Customer Reviews:
- Positive: 76%
- Neutral: 15%
- Negative: 9%
Best Review: A customer praised the friendly and knowledgeable service provided by staff members, particularly highlighting the expert assistance in selecting the perfect engagement ring.
Worst Review: A reviewer expressed frustration with the rude demeanor of a staff member during their visit, emphasizing the inconsistency in service quality.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff members mentioned include Victoria and Shawn.
Positivity Score: 83.5%
Total Customer Feedback Reviewed: 145
Store Phone Number: (312) 583-0298
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