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Kay Jewelers, located at 101 S State St, Chicago, IL 60603, is a well-regarded jewelry store specializing in engagement ring creation and exceptional customer service. With a phone number of (312) 641-1109, this establishment operates in Cook County. The store has received a total of 120 reviews, illustrating a significant presence in the local community.
The engaged staff members, including David Naster and Julie, are noted for their helpfulness and extensive knowledge about jewelry. Customers frequently commend their professionalism and willingness to assist in the engagement ring selection process. Service highlights include thoughtful guidance in choosing rings and efficient follow-up care for customers' needs.
However, there have been mentions of inconsistent experiences, with some customers reporting frustrations regarding pricing misunderstandings and customer service interactions. Nevertheless, the staff's dedication to resolving issues and maintaining a welcoming atmosphere is often highlighted.
Operating hours are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 5:00 PM |
Customer reviews reflect a mix of sentiments.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Best Review:
A customer shared appreciation for the staff's expertise and commitment, particularly highlighting David Naster for his exceptional service during the selection of an engagement ring, ensuring the process was memorable and stress-free.
Worst Review:
One reviewer recounted a disappointing experience with miscommunication regarding pricing and possible discounts, feeling that their concerns were not adequately addressed by the store manager.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 120
Store Phone Number: (312) 641-1109
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