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dimend SCAASI is a premier jeweler located at 5 S Wabash Ave, Fl 17, Chicago, IL 60603, specializing in creating exquisite engagement rings and wedding bands. The store is known for its extensive selection of both lab-grown and mined diamonds, providing customers with a personalized and stress-free shopping experience. The talented staff, including owner Isaac Gottesman and team member Stephanie Katz, are recognized for their exceptional customer service, in-depth knowledge, and a non-pushy approach that allows clients to make informed decisions. Their custom engagement rings often feature unique designs tailored to individual preferences, with detailed attention paid to craftsmanship and quality.
Positive reviews highlight the warm atmosphere, helpful staff, and the quality of ring designs. Customers appreciate the transparent pricing and the option for custom design work, which many say results in breathtaking final products. The ease of communication and responsiveness of the staff also receive consistent praise.
Conversely, a few negative reviews mention dissatisfaction regarding customer service follow-up and concerns about product durability, suggesting that customers experienced issues with craftsmanship not being upheld after purchase.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 8%
Negative: 2%
Best Review: A customer praised Stephanie for her attentive and patient service during the creation of their custom engagement ring, making the entire process seamless and enjoyable.
Worst Review: Another customer expressed disappointment in how the store handled issues with their engagement ring's durability, feeling that the response to repair requests was inadequate and lacked proper support.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|-----------------------|
| Monday: 10:00 AM - 6:00 PM |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 1:00 PM |
| Sunday: Closed |
Staff members: Isaac Gottesman, Stephanie Katz.
Positivity Score: 94%
Total Customer Feedback Reviewed: 949
Store Phone Number: 3128571700
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