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Diamond Zone, located at 5 S Wabash Ave, Chicago, IL, is a reputable jeweler specializing in custom jewelry manufacturing, vintage and estate pieces, and unique engagement rings. With over 20 years of experience, the store offers a personalized approach to engagement ring creation, ensuring clients receive expert guidance throughout the design process. Customer reviews reflect a mostly positive sentiment, with many praising the skilled service provided by Ilya and his team, who are noted for their responsiveness and dedication to meeting clients' needs.
Customers particularly appreciate the quality and value of the rings available, with several highlighting successful experiences in designing custom engagement rings and wedding bands at competitive prices. However, there are mentions of delayed timelines and communication challenges in certain instances, indicating areas for improvement in customer service.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Opening Hours**:
- By Appointment Only
**Staff**:
- Ilya
Best Review: A customer praised Ilya for his patience and expertise, noting an enjoyable experience trading up to a larger vintage diamond, with a special emphasis on the responsive communication throughout the process.
Worst Review: Another customer expressed dissatisfaction due to delays in receiving their engagement ring, feeling the missed deadline disrupted their planned proposal. Despite the late delivery, they appreciated the ring’s design quality.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 13
Store Phone Number: 3124220100
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