Roberto's Jewelers, Chicago, IL
Roberto's Jewelers, located at 7005 W Higgins Ave, Chicago, IL 60656, is a renowned destination for exquisitely crafted engagement rings and exceptional jewelry repair services. With a firm establishment in the jewelry business, the store is praised for its professionalism and customer-oriented approach. The knowledgeable owner, Roberto, is frequently highlighted in reviews for his expertise in creating beautiful, custom engagement rings. Customers express satisfaction with the attention to detail and the efforts made to bring their vision to life. The store also offers a range of services, including jewelry cleaning, resizing, and watch repairs, making it a one-stop shop for various jewelry needs.
In analyzing 83 reviews from multiple platforms, a balanced view of customer sentiments emerges:
Overall Sentiment from Online Customer Reviews:
Positive: 92%
Neutral: 6%
Negative: 2%
The overwhelming majority of customers praise the quick service, reasonable pricing, and high-quality craftsmanship, particularly for engagement rings. However, a few minor complaints regarding wait times were noted, but these did not affect the overall positive sentiment.
Best Review:
Rafael commended Roberto's exceptional service, noting how he prioritizes customer satisfaction, especially in urgent situations where he dropped his tasks to fix a broken bracelet within the same day.
Worst Review:
One customer expressed dissatisfaction with a minor repair that took longer than expected, indicating a desire for improved wait times.
Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
