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Prudential Gem & Jewelry, located at 9 N Wabash Ave, Chicago, IL 60602, is a family-owned business known for its exceptional engagement ring creation and customer service. With a dedicated team, including knowledgeable staff members such as Joe and Vanessa, they specialize in crafting custom-designed pieces, offering a large selection of loose diamonds and colored stones, watches, and estate jewelry. The store is well-regarded for its patient and welcoming atmosphere, allowing customers to feel at home during their shopping experience.
Operating hours are as follows:
- Monday to Saturday: 11:00 AM - 6:30 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%
Prudential Gem & Jewelry has accumulated a total of 338 reviews, with many positive remarks highlighting the great value and personalized service provided, especially in engagement ring services. Customers frequently praise the expertise of staff members and their willingness to help, ensuring satisfaction throughout the purchasing process. However, a few customers raised concerns regarding pricing and perceived pressure during their visits.
Best Review:
One customer noted that Prudential Gem & Jewelry's staff was exceptionally helpful and patient, working closely with them to design a beautiful engagement ring that exceeded their expectations while remaining within budget.
Worst Review:
In contrast, another customer reported feeling misled about the pricing and staff behavior, suggesting that some sales tactics felt overly aggressive and untrustworthy, leading them to seek assistance elsewhere for a trade-in.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 11:00 AM - 6:30 PM
- Tuesday: 11:00 AM - 6:30 PM
- Wednesday: 11:00 AM - 6:30 PM
- Thursday: 11:00 AM - 6:30 PM
- Friday: 11:00 AM - 6:30 PM
- Saturday: 11:00 AM - 6:30 PM
- Sunday: Closed
Staff Members:
- Joe
- Vanessa
Positivity Score: 84%
Total Customer Feedback Reviewed: 338
Store Phone Number: 3124221000
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