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Oreste Jewelers, located at 40 W Lake St, Lower Lobby of the Leo Burnett Building, Chicago, IL 60601, operates within Cook County. You can reach them at (312) 701-1220. The store offers a variety of services, specializing in the creation of engagement rings, custom design, and jewelry repair, alongside an assortment of trendy handbags.
The store has garnered a total of 10 reviews, revealing a mixed sentiment about the overall customer experience.
Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 10%
- Negative: 50%
Positive reviews highlight the knowledgeable staff, particularly the owner, Oreste, who is praised for his assistance during the engagement ring selection process. Customers noted his craftsmanship and willingness to educate them about diamonds and ring options. However, negative reviews pointed to poor customer service experiences, with some customers describing rudeness and issues with product quality, especially concerning non-jewelry items. Many have expressed disappointment in their interactions, emphasizing a lack of interest from staff once a sale was made.
Best Review:
Todd commended the jeweler for the exceptional service and support during the engagement ring process, emphasizing the knowledgeable guidance he received, showcasing Oreste's dedication to crafting personalized experiences.
Worst Review:
Janice expressed frustration with poor-quality handbags, stating that her purchase fell apart quickly and highlighting the unhelpful customer service when addressing the issue.
**Operating Hours**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 45%
Total Customer Feedback Reviewed: 10
Store Phone Number: 3127011220
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