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Diamonds Chicago, located at 5 S Wabash Ave, Ste 1308, Chicago, IL 60603, is known for its extensive selection of certified loose diamonds and engagement rings. With a focus on customer service, this jewelry store also provides wedding bands and fine diamond jewelry. Operating hours are as follows:
| Day | Hours |
|-----------|------------------------|
| Monday | 11:00 AM - 6:00 PM |
| Tuesday | 11:00 AM - 6:00 PM |
| Wednesday | 11:00 AM - 6:00 PM |
| Thursday | 11:00 AM - 6:00 PM |
| Friday | 11:00 AM - 6:00 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
Reviews indicate a mixed sentiment regarding their engagement ring services. A total of 25 reviews were analyzed, revealing both satisfaction and disappointment among customers.
Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%
Positive reviews often highlight the helpfulness of the staff, particularly in educating customers about diamond quality and offering custom design options for engagement rings. Customers appreciate the personal attention and flexibility in creating unique jewelry.
Negative feedback points to issues with customer service professionalism, missed appointments, and dissatisfaction with the quality of products. Some customers have expressed discomfort with sales tactics and poor overall experiences, warranting concerns regarding the store's reliability and service quality.
Best Review:
A customer praised Diamonds Chicago for an easy engagement ring purchase experience, noting that the staff provided excellent guidance through the selection process, ensuring they found the ideal diamond within their budget.
Worst Review:
Another customer recounted multiple frustrations, including unprofessional behavior from staff and a complete disregard for their appointments, leading them to take their business elsewhere after an unpleasant experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members mentioned include Carlee and Fahmina.
Positivity Score: 50%
Total Customer Feedback Reviewed: 25
Store Phone Number: 3124220400
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