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Zales Jewelers located in Ford City Mall offers a range of jewelry services, particularly specializing in engagement ring creation. They are known for their selection of diamond and precious jewelry in classic and designer styles. Customers have reported varying experiences with the store's service, emphasizing the staff's customer service skills. Notably, the knowledgeable team, including individuals like Eric and Barbara, have received praise for their professionalism and helpfulness during the purchasing process.
However, some negative reviews indicate a need for improvement, particularly regarding customer service consistency and product quality. While some customers found their engagement ring shopping experience satisfying and commendable, others described issues with product integrity and service responsiveness.
Address: 7601 S Cicero Ave Ste. 1342, Chicago, IL 60652
Phone: 773-585-2207
County: Cook
Opening Hours:
| Day | Hours |
|-------------|------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 25%
Negative: 25%
Best Review:
A customer named Azalea Plump praised Eric for providing outstanding customer service, highlighting his ability to make shopping an enjoyable experience and recommending others to visit the store for engagement rings.
Worst Review:
Andres noted a negative experience, detailing a lack of support when requesting gift wrapping for an item he purchased, leading him to advise others to avoid the store.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 26
Store Phone Number: (773) 585-2207
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