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Crystal Gems, located at 5 S Wabash Ave # 2104, Chicago, IL 60603, operates as a wholesale jewelry store specializing in custom engagement ring creation. Open by appointment only, this jeweler, run by siblings Nimish and Jigna, is situated in the heart of the Chicago Jewelers Row. They are well-regarded for their exquisite craftsmanship and are known for providing a personalized approach to jewelry design.
The store boasts a strong reputation for its knowledgeable staff. Customers highlight the expertise and attentiveness of Jigna and Nimish, who guide clients through the intricate process of selecting and designing engagement rings. Many reviews emphasize the high level of customer service provided, as well as the satisfaction with the quality of materials used in their handcrafted jewelry pieces. The professionals at Crystal Gems are commendable for their ability to tailor designs to meet individual customer needs, often resulting in stunning final products that resonate with clients.
However, it is worth noting that some customer experiences indicate dissatisfaction with communication, particularly regarding follow-ups or pricing discussions. While the majority of feedback is positive, there are mentions of inconsistency in response times, which some clients found challenging.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlights from customer reviews include strong endorsements for the quality and design of engagement rings, as well as the friendly and knowledgeable service received.
Best Review:
A customer praised Nimish for being exceptionally professional and trustworthy, citing his thorough explanations and cost-effectiveness in custom engagement ring creation.
Worst Review:
A reviewer expressed frustration regarding a lack of timely communication while trying to sell their jewelry, feeling that their concerns were not addressed adequately.
**Operating Hours:**
- Monday: 9:00 AM - 5:30 PM
- Tuesday: 9:00 AM - 5:30 PM
- Wednesday: 9:00 AM - 5:30 PM
- Thursday: 9:00 AM - 5:30 PM
- Friday: 9:00 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed
**Staff Members:**
- Nimish
- Jigna
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 29
Store Phone Number: 3123681852
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