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Gato & Sons Jewelers, located at 4849 W Irving Park Rd, Chicago, IL 60641, specializes in creating beautiful engagement rings and offers full-service jewelry sales, service, and repair. Known for their commitment to quality and customer satisfaction, the store has gained a following among residents in Cook County. Customers often highlight the knowledgeable and friendly staff, who excel in providing assistance with custom designs and repairs. The store also showcases a wide range of wedding and engagement pieces, ensuring that couples can find the perfect ring for their special day.
Operating hours are as follows:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:30 AM - 5:00 PM
- Wednesday: Closed
- Thursday: 1:00 PM - 7:00 PM
- Friday: 10:30 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Overall, Gato & Sons Jewelers has collected a total of 71 reviews, with customers expressing both positive and negative experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Positive reviews frequently mention excellent customer service, fair pricing, and the staff’s expertise in jewelry repair and creation. However, some negative feedback includes instances of unsatisfactory repairs and lost items during servicing.
Best Review:
Susan noted the great service and reasonable prices at Gato & Sons, emphasizing the satisfaction with her purchases and the friendly atmosphere.
Worst Review:
Lakeysha expressed a deeply negative view, alleging that the store took advantage of customers by overcharging and mishandling sentimental jewelry repairs.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 71
Store Phone Number: 7737774484
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