New York Jewelers, Custom Engagement Rings in Chicago , IL

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87.5% Score | New York Jewelers Chicago IL

New York Jewelers, located at 11 North Wabash Avenue, Chicago, IL 60602, is widely recognized for its exceptional engagement ring creation and customer service. The store has built a strong reputation since its establishment and operates in Cook County. Customers can experience a range of services, including custom ring design, jewelry repair, appraisals, and wedding band selection. The knowledgeable staff, including well-regarded associates such as Tim Jones and Simon Uchitel, consistently provide attentive and informative assistance, making the engagement ring shopping experience smooth and enjoyable.

Reviewing over 836 customer reviews, positive feedback highlights the store's commitment to quality, personalized service, and a large selection of styles and designs to suit varying tastes. Customers appreciate the patience and expertise of the staff, often mentioning the ease of customization for engagement rings.

However, some mixed reviews bring to light occasional concerns regarding customer service experiences, specifically around interactions that felt rushed or unwelcoming. Such instances indicate that while overall sentiment leans positive, there's room for improvement in ensuring every customer feels valued.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Best Review:
A customer expressed high praise for the staff's ability to create a custom engagement ring tailored to their vision, highlighting the professionalism and guidance offered throughout the process.

Worst Review:
A challenging experience was shared by a customer who felt uncomfortable with a sales representative's demeanor and encountered issues with their purchased jewelry, ultimately leading them to seek services elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-------------------------|
| Monday 10:00 AM - 5:30 PM |
| Tuesday 10:00 AM - 5:30 PM |
| Wednesday 10:00 AM - 5:30 PM |
| Thursday 10:00 AM - 7:00 PM |
| Friday 10:00 AM - 5:30 PM |
| Saturday 10:00 AM - 5:00 PM |
| Sunday Closed |

Staff Members:
- Tim Jones
- Simon Uchitel

Positivity Score: 87.5%
Total Customer Feedback Reviewed: 836

Store Phone Number: 3128554999

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87.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.