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Theo's Jewelers, located at 54 E Madison Ave Ste 202, Chicago, IL 60602, is renowned for its exceptional engagement ring creation and customer service within Cook County. The shop, family-owned for over 40 years, offers a wide range of services including custom jewelry design, jewelry repair, and watch services. Customers appreciate the knowledgeable staff, particularly Michael, who is noted for his expertise and ability to bring each client's vision to life for their engagement rings and wedding bands.
Reviewing a total of 11 customer experiences reveals a predominantly positive atmosphere around this jeweler. Many reviews highlight the personalized approach and attentiveness of the staff, creating a welcoming environment for customers to design meaningful pieces. However, a few negative reviews indicate issues with order fulfillment and customer service regarding alterations, suggesting room for improvement in communication and timely service.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
**Operating Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 3:30 PM |
| Wednesday | 10:00 AM - 3:30 PM |
| Thursday | 10:00 AM - 3:30 PM |
| Friday | 10:00 AM - 3:00 PM |
| Saturday | 10:00 AM - 1:00 PM |
| Sunday | Closed |
**Staff Members**:
- Michael
Best Review: A customer praised Michael for his impressive ability to design custom engagement rings, emphasizing the collaborative and friendly atmosphere that made their experience enjoyable.
Worst Review: One reviewer expressed frustration over delays in ring alterations and the lack of adherence to specific instructions provided, which led to a less than satisfactory outcome.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 11
Store Phone Number: 3122363171
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