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M.R. Diamonds, located at 5 S Wabash Ave, Chicago, IL, operates in the vibrant Jewelers Row area and specializes in custom engagement ring creation and fine jewelry services. The store is known for assisting customers in crafting unique bridal sets, with experienced staff like Jerry reportedly handling customer inquiries and design specifics. Operating hours are Monday to Friday, 10:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
The business has received a mixed reception based on 2 customer reviews. While some customers have expressed satisfaction with the personalized service and responsiveness, others have reported significant issues with the integrity of their engagement rings, citing repeated problems with diamonds falling out and dissatisfaction with customer service attitudes.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 0%
Negative: 50%
Best Review:
Jeff L. commended M.R. Diamonds for their exceptional service, highlighting Jerry's responsiveness and willingness to work within customer budgets while providing quality products.
Worst Review:
Mrs. C. expressed frustrations with her bridal set, detailing multiple problems with diamonds coming loose and poor customer service. She felt that her concerns were disregarded, resulting in a disappointing experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours**
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 10:00 AM - 5:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Staff:
- Jerry Rosin
Positivity Score: 50%
Total Customer Feedback Reviewed: 2
Store Phone Number: 3123463333
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