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Zales Jewelers, located at 2754 N Clybourn Ave, Chicago, IL 60614 (Cook County), is known for its engagement ring creation and a variety of jewelry services. Customers have noted that the store operates under the brand's reputation for providing a wide selection of engagement rings, wedding bands, and other fine jewelry. However, reviews reflect a mixed atmosphere regarding customer service.
The store has amassed a total of 95 reviews, with an overall sentiment breakdown indicating 35% positive, 25% neutral, and 40% negative experiences. While some customers commend the knowledgeable staff and the helpfulness of certain sales associates, others express dissatisfaction with the customer service, claiming rudeness and a lack of product knowledge.
The engagement ring services include resizing, cleaning, and customization options, which are essential for many couples in the wedding planning process. However, feedback about long wait times for repairs and a perceived pushiness during sales has been noted, suggesting areas for improvement.
Highlights of the feedback show a contrast between experiences, with some praising the professionalism and assistance received, especially from staff members like Sue, who have positively impacted the customer journey. Yet, there are significant complaints about the in-store experience, with several customers feeling undervalued.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 35%
- Neutral: 25%
- Negative: 40%
| Day | Hours |
|------------|---------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | 10:00 AM - 5:00 PM |
**Mentioned Staff Members**: Sue
Best Review: A customer noted that they received outstanding service and felt supported throughout the engagement ring purchasing process, highlighting the staff's willingness to assist without pressure.
Worst Review: Another reviewer described a frustrating experience where they encountered rude and dismissive service, which left them feeling undervalued and disappointed with the overall process.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 47.5%
Total Customer Feedback Reviewed: 95
Store Phone Number: (773) 244-0035
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