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Freeman Jewelers operates at 111 W 87th St, Chicago, IL 60620, offering a variety of jewelry services, particularly known for engagement ring creation and repair services in Cook County. The store has a mixed reputation based on 33 customer reviews across platforms like Google and Yelp.
On the positive side, many customers appreciate the friendly service and reasonable prices. Comments highlight the helpfulness of the staff and a selection of quality jewelry. For instance, one reviewer commended the store for maintaining good service despite challenging times, while others noted a great selection for engagement and wedding rings. However, there are several negative experiences reported as well. Issues include poor customer service, especially from certain staff members, with some reviews specifically mentioning dissatisfaction with mask policies and the handling of customer complaints.
Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 15%
Negative: 40%
**Best Review:** Cameron Self expressed satisfaction with the friendly customer service and good prices, mentioning a long-term relationship with the store spanning over 40 years.
**Worst Review:** Marshall C. criticized the store for its mask policy and poor treatment by security, stating that the atmosphere discouraged spending money at the establishment.
Opening Hours:
Monday: 10 am - 6 pm
Tuesday: 10 am - 6 pm
Wednesday: 10 am - 6 pm
Thursday: 10 am - 6 pm
Friday: 10 am - 6 pm
Saturday: 10 am - 4 pm
Sunday: Closed
Staff mentioned: Alvin Bell Jr. (Owner)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 52.5%
Total Customer Feedback Reviewed: 33
Store Phone Number: 7734879100
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