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SEP Jewelry Tools of Chicago is a renowned jewelry supply store located at 5 South Wabash Ave., Suite 514, Chicago, IL 60603. With a strong presence in Cook County, this family-owned business has been serving jewelry makers, retailers, and hobbyists since 1996. The store is celebrated for its extensive selection of jewelry-making tools and equipment, making it a go-to destination for those seeking to create beautiful engagement rings. Customers appreciate the knowledgeable staff, particularly Gabriel, who is noted for his exceptional customer service and expertise in guiding clients through their purchasing decisions.
Operating hours for SEP Jewelry Tools are as follows:
| Day | Hours |
|-----------|----------------|
| Monday | 9:00 AM - 5:30 PM |
| Tuesday | 9:00 AM - 5:30 PM |
| Wednesday | 9:00 AM - 5:30 PM |
| Thursday | 9:00 AM - 5:30 PM |
| Friday | 9:00 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Customers have shared 57 reviews about SEP Jewelry Tools, reflecting a generally positive sentiment. Approximately 85% of the reviews are positive, highlighting excellent service and a wide range of products. About 10% of the reviews are neutral, while 5% express negative experiences, particularly related to customer service issues and product satisfaction.
Best Review: A customer praised the exceptional service received from Gabriel, highlighting the friendly atmosphere and the extensive range of tools available for any jewelry-related needs.
Worst Review: Another customer expressed disappointment with the customer service, mentioning a frustrating experience involving communication delays and receiving a used item instead of a new one.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 57
Store Phone Number: 3125414554
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