Pro Gems Jewelers, Chicago, IL
Pro Gems Jewelers, located at 5 S Wabash Ave, Suite 200, Chicago, IL 60603, is a distinguished jeweler specializing in engagement ring creation and custom fine jewelry. With an impressive track record of 51 reviews, Pro Gems offers exceptional services that include certified diamonds, custom rings, fine timepieces, and personalized jewelry consultations.
Customers typically commend the attentive and knowledgeable staff, particularly highlighting Samir for his expertise and ability to create rings tailored to individual wishes. Many reviews praise the seamless experience of designing engagement rings, emphasizing a pressure-free environment that fosters creativity and collaboration. In contrast, a few negative reviews mention issues with customer service responsiveness and product fulfillment.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
| Day | Hours |
|-----------|----------------------------|
| Monday | 11:00 AM - 5:30 PM |
| Tuesday | 11:00 AM - 5:30 PM |
| Wednesday | 11:00 AM - 5:30 PM |
| Thursday | 11:00 AM - 5:30 PM |
| Friday | 11:00 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Staff members mentioned include Samir, who is noted for his outstanding customer service.
Best Review: A customer expressed that Pro Gems made the engagement ring design process effortless and enjoyable, highlighting the exceptional service provided by Samir and the end result that exceeded expectations.
Worst Review: Another customer reported dissatisfaction over a lack of communication and delays in receiving the purchased merchandise, indicating frustration with the customer service experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
