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H. Horwitz Co. Jewelers, located at 845 N. Michigan Ave, Suite 900E, Chicago, IL 60611, is renowned as Chicago's oldest family-owned wholesale jeweler, having served the community since 1899. The establishment focuses on quality engagement ring creation and offers a remarkable selection of estate jewelry, custom designs, jewelry repairs, and appraisals. The owner, Craig Horwitz, is noted for his extensive knowledge and ability to guide customers through the ring creation process, ensuring they find exactly what they envision.
The total number of reviews covered is 77. Customers consistently praise the friendly and professional service provided by Craig and his staff, highlighting their attention to detail and commitment to customer satisfaction. Many mention the store's unique vintage pieces and the personal touch that the Horwitz family brings to the jewelry shopping experience. However, there have been some criticisms regarding communication lapses and pricing during jewelry buy-back transactions.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 4:30 PM
- Thursday: 1:00 PM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
**Staff Members:**
- Craig Horwitz
Best Review:
A customer commended H. Horwitz for their exceptional engagement ring creation service, noting how Craig walked them through every process, ensuring they stayed within budget while providing personalized guidance on designing the ring.
Worst Review:
Another customer expressed dissatisfaction with their experience when trying to sell jewelry, feeling uncomfortable with the owner’s dismissive attitude regarding offers made at other stores, indicating that they felt undervalued during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 77
Store Phone Number: 3123373500
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