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M & M Jewelers, located at 5 S Wabash Ave, Suite 308, Chicago, IL 60603, is a family-owned and operated jewelry store specializing in custom engagement rings and wedding bands. The store has garnered positive attention for its personalized service, with owner Al and staff member Marta receiving high praise for their attentiveness, expertise, and ability to transform customer visions into beautiful jewelry pieces. Customers have reported that they felt welcomed and supported throughout the engagement ring creation process, with many noting the patience and understanding demonstrated by the staff as they navigated design choices.
Operating in Cook County, M & M Jewelers also offers various services, including jewelry repair, cleaning, and restoration, with a commitment to providing high-quality craftsmanship at competitive prices. The store is open Monday to Friday from 10:30 AM to 5 PM and closed on weekends.
Reviews suggest that the overall sentiment towards M & M Jewelers is quite favorable, with approximately 90% of customers expressing positive experiences, around 5% feeling neutral, and 5% sharing negative sentiments.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%
Best Review:
Jen McGlennon highlighted the family-oriented atmosphere of M & M Jewelers, expressing admiration for the team's commitment to quality and their ability to design beautiful jewelry tailored to individual tastes.
Worst Review:
Monica T. mentioned a disappointing experience when a tungsten ring shattered after a few months of wear. She expressed regret over the lack of support from Al when she sought assistance for the issue, contrasting her previous positive experiences.
**Opening Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | 10:30 AM - 5 PM |
| Tuesday | 10:30 AM - 5 PM |
| Wednesday | 10:30 AM - 5 PM |
| Thursday | 10:30 AM - 5 PM |
| Friday | 10:30 AM - 5 PM |
| Saturday | Closed |
| Sunday | Closed |
Staff members: Al, Marta
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 27
Store Phone Number: 3127263998
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