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Imperial Jewelry Co., located at 1 N Wabash Ave Ste B5, Chicago, IL, is a renowned jewelry store specializing in custom engagement ring creation. With a strong focus on customer satisfaction, the store offers a wide selection of diamonds and provides custom design services using advanced 3D technology. Customers appreciate the personalized service, often highlighting staff member Sofia for her expertise and patience throughout the design process. The store is known for its quick turnaround times, frequently delivering custom pieces in as little as a few days.
The store receives a variety of reviews, totaling 54, indicating a generally positive reputation among its clientele. Many customers laud the professionalism and attentiveness of the owners, Terry and Elise, asserting that they genuinely prioritize understanding their clients' needs. However, some feedback points to occasional issues with pricing changes, which has led to some dissatisfaction.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: Jennifer highlighted the expertise and strong customer service provided by Sofia during her engagement ring selection, emphasizing the beautiful outcome and the personalized assistance that made the process enjoyable.
Worst Review: ZZ expressed frustration over a pricing change after initially agreeing on a price and expressed discomfort with the way their concerns were handled, feeling they were directed to seek services elsewhere.
Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff members mentioned:
- Terry
- Elise
- Sofia
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 54
Store Phone Number: 3123322885
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