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H. Watson Jewelry, located at 29 E. Madison St. Suite 600 in Chicago, IL, is a well-regarded destination for couples seeking bespoke engagement rings. This fourth-generation family business, serving the community since 1927, combines a rich history with a deep passion for craftsmanship.
Garrett Watson and his team are known for their personalized approach, guiding customers through the engagement ring creation process with care and expertise. Many clients rave about the warmth and attentiveness of the staff, with stories highlighting how Garrett listens carefully to their desires, ensuring their visions come to life. The shop is praised not just for the quality of work but for creating a supportive atmosphere where customers feel valued.
While the majority of feedback is overwhelmingly positive, a small number of reviews mention issues such as communication lapses and some service inconsistencies, which seems to be a rare occurrence in an otherwise stellar track record.
Customer Sentiment: About 80% of customers express high satisfaction, with 10% showing neutral feelings and another 10% citing minor concerns.
Opening Hours:
Monday: 10:00 AM – 4:00 PM
Tuesday: 10:00 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 4:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
Best Review: Mary praised the fantastic customer service that made her shopping trip enjoyable, feeling welcomed every step of the way.
Worst Review: A customer named Zach noted a resizing issue that took longer than expected but appreciated the staff's efforts to resolve the problem.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 14
Store Phone Number: 3122361104
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