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Howard Frum Jewelers, located at 5 South Wabash Avenue, Suite 814, Chicago, Illinois 60603, is a prominent name in the jewelry industry, particularly known for its exceptional engagement ring creation services. With over 154 reviews, the store has established a reputation for providing a diverse range of pre-owned luxury watches, including many high-end brands such as Rolex, Cartier, and Omega.
The knowledgeable staff, including the owner Howard Frum, is recognized for their strong customer service and personalized approach, making the experience of selecting an engagement ring unique and engaging. Customers appreciate the team's willingness to assist with customizations and repairs, as well as their openness in helping clients understand the intricacies of their selections.
However, some reviews reveal a mix of experiences, indicating that while many customers have enjoyed their interactions and found fair prices, a number have encountered uncomfortable sales tactics and unsatisfactory service. This highlights the importance of communication between staff and customers during the purchasing process.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Best Review:
A customer, whose name is not specified, remarked on the fantastic experience they had while purchasing a Rolex, noting the extensive selection and the accommodating nature of the staff, leading them to feel at ease during the process.
Worst Review:
Another reviewer, John, expressed frustration over a poor appraisal experience when selling a watch, citing aggressive tactics and feeling undervalued, which left a negative impression despite eventually reaching an agreement with Howard himself.
Operating Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 4:30 PM |
| Tuesday | 10:00 AM - 4:30 PM |
| Wednesday | 10:00 AM - 4:30 PM |
| Thursday | 10:00 AM - 4:30 PM |
| Friday | 10:00 AM - 4:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Staff Members:
- Howard Frum
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 154
Store Phone Number: 3123325999
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