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Michael's Jewelry, located at 1 N Wabash Ave Ste B2, Chicago, IL, is a well-regarded jeweler offering exceptional services in engagement ring creation. With 14 reviews captured from various platforms, the consensus among customers highlights a commitment to quality and customer satisfaction.
The staff, including owner Michael and his team, are noted for their expertise and professionalism. Clients appreciate the attentive service during the engagement ring buying process, with many mentioning the ability to customize designs, using options like vintage stones or lab-grown diamonds. The atmosphere is described as welcoming, making customers feel comfortable throughout their jewelry purchases. Furthermore, the store is praised for its fair pricing on custom pieces and repairs, with many satisfied customers returning for additional services over the years.
However, there are a few critiques regarding customer service during challenging transactions. Some customers have reported issues with communication when problems arose after purchases, suggesting that timely responses and resolution could be improved upon.
Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 11%
- Negative: 7%
Business Hours:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
Staff Members:
- Michael (Owner)
Best Review:
A customer shared their satisfaction with the custom engagement ring made with their grandmother’s diamond, noting the stunning design and high appraisal value compared to the actual costs incurred at Michael's Jewelry.
Worst Review:
Another customer expressed frustration over a negative experience with customer service after a purchase issue, feeling that the store did not adequately respond to their concerns, leaving them dissatisfied with the resolution process.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 14
Store Phone Number: 3123329888
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